Warranty and Returns
WARRANTY AND RETURNS
100% New and Original Products
All the products offered by us are 100% new and original products have passed a quality test
Official warranty of 2 years
All products come with their usual guarantees from the brands, suppliers or manufacturers and generally carry a 2-year warranty
What should I do to give the item back?
To request a return online, write to us at: info@thermoup.es specifying the order number (which you will find in the order confirmation email or on the invoice) and the reason for the return. After verifying the details you will receive a return code and you can return the product to us at the address that appears on the invoice. The products must be in their original packaging, complete, sealed and without any type of damage. We reserve the right to reject returns communicated or sent after the deadline, or products that are not in the same conditions in which they were received.
What is the deadline to make a return?
For any return, you have a period of 14 days from placing the order
How will I receive an exchange or the amount of my refund?
Once the return is approved, we will send you an exchange or you will receive a credit of the amount of the product in the same way in which you made your purchase
For any doubt or question, do not hesitate to contact us through the Chat or through: info@thermoup.es
thermoup.es is a property of COSTASOL PROPERTIES MARBELLA XXI, based in Spain - NIF B92557628